Check In - International Flights
Customers should endeavour to be checked in at least 90mins before the flight is due to depart.
If passengers have not completed check in 45mins prior to departure, travel will not be permitted. Depending on your fare conditions, a failure to check-in on time may also result in:
- the loss of the fare. You will need to make a new booking and pay for a new ticket if you wish to travel, or
- the payment of a change fee plus any difference between the fare for your new booking and the original fare.
International flights close 45 minutes prior to departure to ensure an on time departure.
Before departure it is important to consider what travel documents you require, visas, customs, forms of identification and quarantine information
Minimum 6 months validity on passport
It is a requirement for a visa issued on arrival that the traveler has a valid passport for at least 6 months on the day of his/her arrival in Dili, East Timor or Denpasar, Indonesia. If the traveler fails to observe this, they will be denied check-in prior to departure from Australia.
For updated information regarding any visa requirements :Refer to: www.DFAT.gov.au or www.iatatravelcentre.com
Tickets
Ensure that you are fully aware of the terms and conditions applying to your ticket. All tickets are issued subject to conditions of contract and to the Terms and Conditions of Carriage.
E-Tickets
An e-ticket or electronic ticket is a ticket that is stored electronically rather than being printed on paper. You should carry your e-ticket receipt at all times for both international and domestic flights. Photographic identification must be produced at check in.
Passports
All passengers require a passport for international travel, regardless of destination, valid during the duration of your trip.
When you depart from Australia you will need to present your passport and boarding pass to immigration and customs.
When you arrive in Australia you will need to present your passport and a completed Passenger Card to passport control.
If you have not already applied for your passport, arrange this well in advance of your departure date. Always check that your passport is valid. Some countries demand that passports be valid for a certain length of time beyond your visit.
Forms of Identification
Domestic Flight Within Australia
If you have an e-ticket or paper ticket, and are travelling domestically within Australia, please bring one of the following forms of identification for booking confirmation:
Photo ID such as a driver's license or passport or social security card; or
Your Airnorth booking reference (printed on Your e-ticket itinerary receipt);
You must retain your boarding pass as you will need to present it at immigration and customs clearance points at the end of your journey. This is required to comply with the Migration regulations administered by the Department of Immigration and Multicultural Affairs (DIMA).
Photographic Identification
The following are the only acceptable forms of photographic identification all of which must be valid at the time of travel
National passport; or
A motor vehicle driver's licence issued under a law of the Commonwealth of Australia, or of an Australian State or Territory; or
A document that identifies you issued by:
- the Commonwealth of Australia, or
- an Australian State or Territory, or
- by an authority of the Commonwealth of Australia, or an Australian State or Territory; or
An aviation security identification card issued by the operator of the aircraft or the operator of an airport in Australia
Children and Infants
Children and infants are subject to the same identification requirements as adults, where they have an approved form of photographic identification. Exceptions from the identification requirements are given for children and infants travelling:
with an adult, or
as part of an organised group
For group travel, the adult responsible for and travelling with the group, is to present a letter from the organisation (For example, school or sporting group) that includes the purpose of the trip, name, date of birth and sex of the responsible adult plus the names, dates of birth and sex of each of the children.
If the child is travelling with a parent or guardian their name must be recorded on the back of their parent or guardian's boarding pass.
If the child is under 12 years of age and is travelling unaccompanied they will be escorted through the airport by airline staff.
If the child is between 12 and 18 years of age and is travelling unaccompanied they will be escorted through the airport if they do not carry an accepted form of photographic identification.
To save any confusion or delays at the airport, ensure that you have the appropriate identification for all members of your travelling party.
Visas
A visa is permission for a non-citizen to travel to a particular country.
Australian Citizens
If you do require a visa to travel to a particular country, you will need to contact the embassy of the country you are visiting. A list of embassies in Australia can be viewed on the Department of Foreign Affairs and Trade website.
Non-Australian Citizens
All non-Australian citizens travelling to Australia require a visa. You can apply for a visa online through the Electronic Travel Authority (ETA). The ETA is a visa that is stored electronically, rather than a stamp or label in your passport. It will show up as part of your passport record when Customs officials check your passport details.
If you have already booked your ticket and are departing from an ETA eligible country, you can apply for your ETA online. Be sure to have your passport details ready when applying.
Generally, you can be issued a short term Tourist or Business ETA if:
you hold an ETA eligible passport;
you will not work in Australia if you hold a Tourist ETA;
you will not stay in Australia for more than three months;
you are in good health and have no criminal convictions.
If you are unable to apply online you can obtain a visa by visiting an Australian office of the Department of Immigration and Multicultural Affairs, or by visiting an Australian Government office overseas where a standard visa will be issued.
Arrival Documents
For international flights, when required, arrival documents will be handed to you at check in or distributed by cabin crew during the flight. For arrival at an Australian international airport you will receive a Passenger Card that you will need to complete ready for presentation with your passport at passport control.
Security
Security has been upgraded for international travellers - please ensure you are familiar with the changes. Refer to Secruity on this website under Flying with us.
